Before your flight
Save your booking confirmation and check that the flight number and arrival date match your ticket. Keep a copy of the pickup instructions available without relying on airport Wi-Fi. Share a reachable phone number through the booking’s own contact fields.
After landing at CDG
Follow signs for your actual arrival terminal, collect checked baggage and complete the required controls. The airport has several terminal areas: do not travel to another terminal simply because an older guide suggests a particular exit. Your booking instructions should identify the correct meeting point.
If the plan changes
Check your confirmation for the provider contact and waiting conditions. Report a changed flight or terminal through the supplied channel. If you cannot find the driver, confirm your position and ask for instructions before leaving the agreed area.
For a public-transport alternative
Use the official airport and Île-de-France Mobilités information to find the appropriate route from your terminal. Check service updates for your day, especially when arriving late. Add time for the final connection or walk to your accommodation.