Manage an existing booking
Open the booking app to look up your reservation. Available actions depend on your booking and its current status. Review any quoted changes before confirming; do not assume a change or cancellation is free.
Pickup or flight changes
If your flight is delayed, your terminal changes or you cannot find the meeting point, follow the contact instructions in your confirmation. Do not assume the driver has accepted a new pickup time until it is confirmed.
Questions before you book
For equipment, unusual luggage, accessibility or a route that does not return an offer, contact Ozeroute through its official contact page. Do not send card details, passwords or payment codes in a support message.